Shipping policy
Thank you for visiting and shopping at Kensai FX. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders (such as during major holidays), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Location | Estimated Delivery Time (From dispatch) | |
| UK | 1-3 business days | |
| EU | 5-7 business days | |
| USA & Rest of the World | 7-11 business days |
Please Note: Delivery times are estimates only and are not guaranteed. While we work closely with our carriers to ensure your order arrives as quickly as possible, actual delivery dates may vary due to carrier delays, weather conditions, holidays, or customs processing. If your order has not been confirmed as delivered within 30 days of dispatch, please get in touch with us at kensaifx@outlook.com.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Tracking Notice: Please note that while we provide tracking numbers for all shipments, full end-to-end tracking is not available for all countries. Once a package leaves our borders, some international postal systems do not update tracking information in real-time. If you are ordering from outside United Kingdom, please check with your local postal service using the provided tracking ID for local delivery updates.
4. Customs, Duties, and Taxes
Kensai FX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages
If you received your order damaged, or if it is lost in transit, please contact our support team at kensaifx@outlook.com or the shipping carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim, and take photos of the damaged items so we can assist you as quickly as possible.
6. Incorrect Shipping Addresses
We are not responsible for orders that are delivered to the wrong address due to an incorrect address entered by the customer at checkout. Please double-check your shipping information before finalizing your order. If you notice an error, email us immediately at kensaifx@outlook.com and we will attempt to fix it if the order has not yet shipped.
Contact Us
If you have any questions about our Shipping Policy or need help tracking a package, please reach out to us at kensaifx@outlook.com.